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Return and Exchange Policy

Black Friday - Terms & Conditions

  • Yayvo reserves the right to change Terms and Conditions without any prior notice.
  • Incase of order cancellation due to any reason, Yayvo will not be liable to refund the discount amount.

Black Friday - Voucher Terms & Conditions

  • Voucher is non refundable.
  • Vouchers can be used only once. 
  • Only one voucher per customer. 
  • Voucher will be sent via SMS/Email. 
  • Voucher can be purchased via Yayvo using Jazz Cash as a payment option.

What are the conditions for returning the item?

  • Product seal must be intact.
  • Item must be returned in original condition. 
  • Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags, etc.)
  • Please return all free or promotional items that came with the purchase else the return will become invalid.

How long after delivery can I submit my claim and how?

  • Please get in touch with our customer services by giving a call on 021 11-11-YAYVO (92986) or by sending an email at cs@yayvo.com within 7 days.
  • Our Customer Services will help you filling the return & Exchange form.
  • Please return the product by filling and submitting the return form along with the product at your nearest  TCS Express Center.

How will I be refunded in case of return?

Refund will be made in the following ways:

  • Internal Credit:

It will be issued on your ID registered with Yayvo.com within 48 hours.

  • Bank transfer:

A cheque will be dispatched for your address within 7 business days after the item has been picked.

  • Credit card reversal:

 Yayvo.com will submit your case to your respective bank within 2 business days. However, we cannot commit any turnaround time taken by the bank to reverse the amount.

What if I receive a faulty product?

If you receive an electronic item or an edible product in damaged/ broken, expired condition or any product that does not match its description, you can return it within 48 hours for replacement / exchange.

What are the items that cannot be returned but can be exchanged?

   We offer 7 day return policy for everything except.

  • Edibles such as Sweets, Dry Fruits and other consumables cannot be returned.
  • All promotional and discounted items cannot be returned.
  • Phones / Tablets cannot be returned.
  • Customized products cannot be returned.