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3 Ways to Pay

FAQs for Customers

How do I Pay through Easypaisa online payments?

Easypaisa online payments offer you 3 payment options through which you can pay. The payment options are:

  1. Pay via Mobile Account.
  2. Pay via Easypaisa Shop.
  3. Pay via Credit/Debit Card.
Do I have to pay any extra charges on using Easypaisa as online payment method?
There is no extra fee or hidden charges that you need to pay on using Easypaisa as preferred online payment method.
I paid through Easypaisa online payments but now I wish to cancel my order and get a refund. What are the steps?
For cancellation / refunds please raise the request to the merchant where you placed the order.
How can I pay through Voucher?
Submit your mobile number and receiver’s mobile number at the Easypaisa franchise. Deposit the payment and receive a code, which will be sending to the receiver.
What is the expiry for Easypaisa shop/token payments?
The expiry is mentioned in the SMS that you receive from Easypaisa after transaction is done.
What do I do if my Consumer number/token has expired?
Expired consumer numbers cannot be refreshed and the order will be cancelled as well if the token has expired without payment. Please visit Yayvo.com to place an order again.
Can you tell me where can I find the nearest Easypaisa shop?
Go on Easypaisa website and use the feature to search retailers on our website to locate the nearest Easypaisa shop. https://www.Easypaisa.com.pk/storelocator, https://www.Easypaisa.com.pk/contacts/index/findEasypaisamerchant
Can I use my debit card to make payment via Easypaisa card payment option?
Yes, you may use your debit card to make online payment using Easypaisa by selecting the option pay via VISA or MasterCard credit/debit card. You may further like to check with your card issuing bank to ensure that it supports ecommerce online transactions or you might have to activate it to make a transaction. Contact your bank for details.
Which credit cards are supported?
All VISA/Master debit & credit cards are supported for Easypaisa online payments.
How do I make payment through Easypaisa shop?
On the Easypaisa checkout page, select the option Easypaisa shop. Enter your mobile number and email and click on pay securely button after filling in the captcha. A consumer number will pop on the screen and you will also get an SMS with the consumer number. Go at any Easypaisa shop and tell the retailer you want to make online payment for Easypaisa. Then tell him your mobile number and consumer number. Once he completes the transaction, you will get an SMS of successful payment on your phone.
What do I do if my Consumer number/token has expired?
In case of expired token/consumer number, contact the merchant and place the order again by generating a new token/consumer number.
When I click on checkout with Easypaisa, nothing happens. It redirects and the page is giving an error. Need help?
The page might not be working due to some issue with your internet speed so you might need to refresh your browser and try again or troubleshoot your connection. The Easypaisa page might not be able to load due to high traffic on the page at the moment. Please try again later. If issue exists raise to Easypaisa online payments Team at ep.onlinepayments@telenorbank.pk
I am trying to make payment through my Visa card but it keeps giving an error. What should I do?
Please share what card type you are using. Easypaisa supports Visa and Master debit/credit cards only. Or the system might be temporarily down due to heavy traffic. Please try again shortly. If issue exists raise to Easypaisa online payments Team at ep.onlinepayments@telenorbank.pk
How do I make a mobile account for Easypaisa?
Simply dial *3737# to create your mobile account from Telenor SIM or download Easypaisa App from your App store. You can go to any Easypaisa shop to transfer cash in your mobile account. Or you can even transfer funds from your bank account using online banking services to your mobile account.
When I enter the 16 digit card number, it gives an error, please help?
Please ensure that you are not entering the dashes when you enter the 16 digits. You just need to enter the 16 (Numeric) digits in that field and it will automatically add the dashes to it. This will resolve the error.
I tried making payment through mobile account but the prompt doesn’t appear on my phone to enter pin. What should I do.
Please try to reboot your phone or refresh your cellular network by resetting it. This will resolve the issue. Then try transacting again. If the prompt fails to appear again, then it might be due to the high traffic at the moment on the service. Please try again shortly. (If issue exists raise to Easypaisa online payments Team at ep.onlinepayments@telenorbank.pk
I did not get any notification via SMS of successful Easypaisa online payment for mobile account?
Try refreshing your cellular network by resetting your phone. You should receive it. You may wait for some time as the network might be busy. Just confirm that the confirmation message appeared on the web page.
What is the helpline or customer support number for Easypaisa online payments?
To connect with Easypaisa online payments team, you may call at 3737.
I tried making payment through mobile account but the prompt doesn’t appear on my phone to enter pin. What should I do?
Please try to reboot your phone or refresh your cellular network by resetting it. This will resolve the issue. Then try transacting again. If the prompt fails to appear again, then it might be due to the high traffic at the moment on the service. Please try again shortly. (If issue exists raise to Easypay Team at easypaysupport@telenorbank.pk
I did not get any notification via SMS of successful Easypaisa payment for mobile account?
Try refreshing your cellular network by resetting your phone. You should receive it. You may wait for some time as the network might be busy. Just confirm that the confirmation message appeared on the web page.
What is the helpline or customer support number for Easypaisa?
To connect with Easypaisa team, you may call at 3737.

Easypaisa Online Payment Solution

The biggest revolution in ecommerce in Pakistan has taken place. Easypaisa is now the most convenient and secure way to pay for online shopping! Now e-commerce customers and sellers can easily pay online with Easypaisa. No matter where ever you live, you can pay conveniently with easypaisa the reliable and safe online payment method.

Easypaisa is Pakistan’s mobile based branchless banking service that aims to empower its users. Easypaisa provides the service of money transfer, bill payment, international money transfer and many other services. It is best online payment solution for corporate things. With Easypaisa, you can easily send and receive money to/from your family friends etc.

EasyPaisa Mobile Account Registration Process

  • - Download the Easypaisa app – Click Here
  • - Enter your CNIC and phone number in the app and register
  • - Create your PIN and confirm your account

Offer on registration: Get PKR 100 on registering your account along with that.

  • - Telenor Customer get 500 MB free
  • - OMO customers get 25% cashback on self eLoad

Cash Deposit:

Customers can deposit funds into their Easypaisa Mobile Account for FREE. All they have to do is follow any of the following procedure:

  • - Customers can visit any Easypaisa Retailer and deposit cash in their mobile account
  • - Customers can transfer money from any bank account to their Easypaisa Mobile Account. Select Telenor Bank (formerly known as Tameer Bank) and receive money from any bank account
  • - Customers can receive money from any Easypaisa Mobile Account

How To Pay::

  • - Select your desired products and check out with Easypaisa Mobile account
  • - Enter your mobile account number and press the confirm button
  • - You will receive an in-app notification to approve the payment
  • - Click the notification to confirm the payment