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3 Ways to Pay

FAQs for Customers

How can I pay through Easypay?

Easypay offers you 3 payment methods through which you can pay;

  1. Pay via Mobile Account.
  2. Pay via Easypaisa Shop.
  3. Pay via Credit/Debit Card.
How to do payment with Easypaisa mobile account?
Open a mobile account with Easypaisa and make sure it sufficiently credited. Input your mobile account details and confirm your payment by entering your 5 digits mobile account PIN.
How to do Payment with Credit or Debit Card?
Open a mobile account with easy paisa and make sure it sufficiently credited. Input your mobile account details and confirm your payment by entering your 5 digits mobile account PIN.
How can I pay through Voucher?
Submit your mobile number and receiver’s mobile number at the Easypaisa franchise. Deposit the payment and receive a code, which will be sending to the receiver.
Do I have to pay any extra charges on using Easypay as payment method?
There is no extra fee or hidden charges that you need to pay on using Easypay.
How to register Easypay account via Website?
How to register Easypay account via Mobile Phone?
Dial *786# on biometrically registered Telenor SIM **For other Network Users: SMS EP to 0345-111-3737
Do I have to pay any extra charges on using Easypay as payment method?
There is no extra fee or hidden charges that you need to pay on using Easypaisa.
I paid through Easypay but now I wish to cancel my order and get a refund. What are the steps?
For refunds/reversals, please raise the request to the merchant where you placed the order.
What is the expiry for Easypay shop/token payments?
The token expiry is 24 hours from the time transaction is made.
What do I do if my Consumer number/token has expired?
In case of expired token/consumer number, contact the merchant and place the order again by generating a new token/consumer number.
Can you tell me where can I find the nearest Easypay shop?
Go on Easypaisa website and use the feature to search retailers on our website to locate the nearest Easypaisa shop. https://www.Easypaisa.com.pk/storelocator https://www.Easypaisa.com.pk/contacts/index/findEasypaisamerchant
Can I use my debit card to make payment via Easypay card payment option?
Yes, you may use your debit card to make payment using Easypay by selecting the option pay via VISA or MasterCard credit/debit card. You may further like to check with your card issuing bank to ensure that it supports ecommerce online transactions or you might have to activate it to make a transaction. Contact your bank for details.
Which credit cards are supported?
All VISA/Master debit & credit cards are supported on Easypay.
How do I make payment through Easypaisa shop?
On the Easypay checkout page, select the option Easypaisa shop. Enter your mobile number and email and click on pay securely button after filling in the captcha. A token number will pop on the screen and you will also get an SMS with the token number. Visit any Easypaisa shop and tell the retailer you want to make payment for Easypay. Then tell him your mobile number and token number. Once he completes the transaction, you will get an SMS of successful payment on your phone.
When I click on checkout with Easypay, nothing happens. It redirects and the page is giving an error. Need help?
The page might not be working due to some issue with your internet speed so you might need to refresh your browser and try again or troubleshoot your connection. Please try again later. If the issue still exists, contact at easypaysupport@telenorbank.pk
I am trying to make payment through my Debit/Credit card but it keeps giving an error. What should I do?
Card based transaction can fail due to a number of reasons. Please ensure that your card has no cap or llimit on transaction of amount. Also confirm that your card is actiavted for an online transaction session and not unauthorized by your bank. Also confirm that in case of debit card, enough funds are available in teh account. Lastly for 3d secure cards esure that you are entering teh 3d secure code. Only Visa & Mastercard enabled cards can be used.
How do I make a mobile account for Easypay?

For Telenor users:
Simply dial *786# from your biometric verified number to create your mobile account. You can go to any Easypaisa shop to transfer cash in your mobile account. Or you can even transfer funds from your bank account using online banking services to your mobile account.
For other Mobile number users: Please download Easypaisa App from App store or Google play to register your Easypaisa Mobile Account, or Send an SMS, EP CNIC to 03451113737; call back from Easypaisa will be received by the customer for activation. Both Telenor and OMO customers can also register their Easypaisa accounts via below link as well. https://www.Easypaisa.com.pk/contacts/index/findEasypaisamerchant
**Please note that Jazz and Warid users will not be able to register Easypaisa accounts using above methods.

I tried making payment through mobile account but the prompt doesn’t appear on my phone to enter pin. What should I do?
Please try to reboot your phone or refresh your cellular network by resetting it. This will resolve the issue. Then try transacting again. If the prompt fails to appear again, then it might be due to the high traffic at the moment on the service. Please try again shortly. (If issue exists raise to Easypay Team at easypaysupport@telenorbank.pk
I did not get any notification via SMS of successful Easypay payment for mobile account?
Try refreshing your cellular network by resetting your phone. You should receive it. You may wait for some time as the network might be busy. Just confirm that the confirmation message appeared on the web page.
What is the helpline or customer support number for Easypay?
To connect with Easypaisa team, you may call at 3737.

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