Disclaimer: Orders placed after 22nd Jun will be delivered after Eid.

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FAQ’s for Customers

What is Yayvo Shopping Day?
Yayvo Shopping Day is the first ever contectual event in Pakistan which will start one week before Ramzan. The event would be held on Friday 19th May 2017. The idea behind this is feasibility of the local population just before Ramzan so that people can spend this holy month peacefully. With discounts upto 75%, people can shop all they need just before Ramzan with products such as Groceries, Fashion, Home & Décor, Mobile & Tablets etc.
Where can I view the products during Yayvo Shopping Day?
How can I pay through JazzCash?
Is there any fees to use the JazzCash Online Payment Option?
How can I pay through Voucher?
JazzCash customer can pay through the below mentioned process:
  • Customer selects the product that he intends to purchase
  • Customer selects JazzCash as the payment instrument
  • Customer selects Voucher Payment channel
  • Customer selects Voucher Payment channel
  • Customer enters his/her mobile number
  • Customer will receive a system generated unique voucher number (12 digit) on his/her mobile number along with the expiry date.
Where can I pay the vouchers generated through the JazzCash?
You can pay the vouchers at any of the more than 65,000 JazzCash Agents, Jazz Point, Jazz Experience Centers or Mobilink Microfinance Bank Branches across Pakistan.
How can I find my nearest retailer for voucher payment?
You can find your nearest retailer for voucher payment using the below mentioned link http://www.jazzcash.com.pk/agent-locator/ You can also find your nearest retailer for voucher payment by sending “M” in an SMS to 2179 (for Mobilink customers only) or by calling our help line 111-124-444 (444 for Mobilink Customers).
What amount should I pay to the retailer at the time of voucher payment?
You will only pay the amount equivalent to the goods purchased. No extra amount to be paid to the retailer for using JazzCash services.
How will I know that my voucher payment has been made?
You will receive a confirmation message that your payment has been made against your order.
How can I pay through Mobile Account?
JazzCash Mobile Account customers can pay online through the below mentioned process:
  • Customer selects the product that he intends to purchase
  • Customer selects JazzCash as the payment option
  • Customer selects Mobile Account as the payment instrument
  • Customer enters his JazzCash Mobile Account number
  • Customer will receive MPIN request on his/her mobile
  • Customer will enter MPIN
  • Customer will receive confirmation sms on his/her mobile number
How do I register for JazzCash Mobile Account?
Biometrically verified Mobilink customers can register for a Mobile Account by dialing *786# from their Mobilink number. For further details please refer to the below mentioned link http://www.jazzcash.com.pk/mobile-account/overview/
How can I deposit funds in my Mobile Account?
Once your Mobile Account registration is complete, you can deposit money free of cost from any JazzCash Agent. To locate your nearest JazzCash Agent, please write ‘M’ in an SMS and send it to 2179 (Mobilink Customers). In addition, if you already have a Bank account, you can transfer money instantly from your Bank Account by using funds transfer facility through Online Banking or ATM. All you need to do is select ‘Mobilink Microfinance Bank’ as the receiver Bank and use your Mobile number as the account number. Whether you deposit from a JazzCash Agent or through Bank, funds will be credited to your account instantly and you will receive a confirmation SMS from 8558.
I have not received the MPIN request on my Mobile?
MPIN popup will appear only if your mobile is unlocked. Please check again after unlocking your mobile or if the problem persists please dial 111-124-444 or (4444 for Mobilink Customers) for assistance.
How can I pay through Credit/Debit card?
JazzCash customers can pay through the below mentioned process:
  • Customer selects the product that he intends to purchase
  • Customer selects JazzCash as the payment option
  • Customer selects credit/debit card as the payment instrument
  • Once credit/debit card option is selected customer will enter Credit/Debit card details
  • The information entered will include credit/debit card number, expiry date and CVV2
  • Transaction will be processed and customer will be notified on his/her mobile number with the confirmation through SMS.
What information will I have to share to make payment through credit/debit card?
You will have to enter the card number, expiry date and the last three digits written at the back of the card.
How can I get my credit/debit card activated for online purchase?
You will have to call your respective bank for activation of your credit/debit card. Please refer to the Helpline for your respective bank mentioned on your credit / Debit cards.
In case of any payment related query where should I register my complaint?
You can dial 111-124-444 or 4444 (For Mobilink Customers) for payment related queries.
Can I pay through my Amex, JCB or Diners card?
You can only pay through VISA, MasterCard debit or credit cards enabled for e-commerce transactions.
My payment is declined while paying through credit or debit card?
Please contact your issuing bank for further details.
Do I receive any notification for my payment confirmation?
You will receive a confirmation sms on your mobile regardless of any payment method.