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Resolution Center

Welcome to Resolution Center

7 Days Return Facility

Complete satisfaction is our top priority for valued customers.

Best Refund Policy

Providing full refund if you are not satisfied with your purchase.

Warranty Policy

Warranty on products are offered by their brands.

Discount Policy

You win even if we fail.

Return Policy
Refund Policy
Warranty Policy
Discount Policy

7 Days Returns Facility

Only products that offer returns on the product specification page are eligible for free returns
If the product is damaged, let us know within 24 hours of receiving
If the product is not the correct size, let us know within 24 hours of receiving
If you're not satisfied with the received product, return eligible products unused and in the original packaging
Any product that have been resized, damaged or otherwise altered after delivery will not be accepted

Conditions	Products which have 0 Day Return Policy	Products with 7 Days Return Policy
Opened and damaged	Return acceptable (informed in 24 hours)	Return acceptable (informed in 24 hours)
Unopened/ Sealed Condition	Return acceptable (informed in 24 hours)	Return acceptable
Opened but not damaged	Return not acceptable	Return acceptable

Fast & Free Returns

Pack the parcel along with the 'Return & Exchange form' received with the product.
Visit any nearest TCS Express Center and submit the parcel. Shipping charges will not be levied.
Refund will be processed as per Refund Policy after receipt of product.

Return FAQs

How do I return my order?
- You need to call the YAYVO Call Center at 111-192-986 in order to register a pickup request, or you can drop the product off at any TCS Express Center. The product should be in YAYVO Packaging with a filled-in Return & Exchange form.
What are the pickup charges?
- There are no charges for pickups, it's absolutely free.
What is the turnaround time for picking up the product?
- Expedited Pickups:
  Product(s) will be picked from your address within 24 hours (for Karachi, Lahore, Islamabad and Rawalpindi).
- Pickup in 2 days:
  Product(s) will be picked from your corresponding address within 2-3 working days after requesting for return on our helpline i.e. 111-192-986 other than KLIR.
What is the process of returning the order at TCS Express Center?
- Products which fall under the Return Policy can be dropped off at any of our TCS Express Centers along with the “Return and Exchange form” enclosed in the Yayvo box.

Refund FAQs

What is YAYVO's Refund Policy?
- Yayvo will process full refund on the products that fall under return policy without the deduction of shipping charges after receiving your return item and for the product which Yayvo is unable to fulfill.
How will I get my refund?
- Call the YAYVO Call Center in order to register a refund request.

What are the modes of refund?

The refund modes below are applicable based your selected payment method:

Jazz Cash

Payment Method	Internal Credit	Mobile Wallet	Credit/ Debit Card	Cheque	EasyPaisa
Voucher
Mobile Wallet
Credit/Debit Card

EasyPay

Payment Method	Internal Credit	Mobile Wallet	Credit/ Debit Card	Cheque	EasyPaisa
Voucher
Mobile Wallet
Credit/Debit Card

Cash On Delivery(COD)

Payment Method	Internal Credit	Mobile Wallet	Credit/ Debit Card	Cheque	EasyPaisa
Cash on Delivery

What is Internal Credit?
- Funds will be credited to your Yayvo account, and using this you can purchase available products from our website.
How will I get a refund through Easy Paisa?
- Visit any Easy Paisa outlet and collect the refund amount in cash, up to Rs. 15,000/- ,upon showing original and valid CNIC.
How can I get a refund through cheque?
- Bank's cross cheque will be issued based on a customer's individual account title and can be deposited into your bank account.
How can I get a reversal on a Credit Card?
- Call the Yayvo Call Center in order register a complaint. If you placed the order via credit/debit card then the reversal will be given to the same credit/debit card number.

What is the turnaround time for processing the refund?

Refund Modes	Turnaround Time
Internal Credit	2 Working Days after Pickup
Easy Paisa (OTC)	2 Working Days after Pickup
Cheque	2 Working Days after Pickup
Credit/Debit Card	7 to 10 Working Days after Pickup

What details do I need to provide to the YAYVO Service Ambassador when calling the Call Center?

Refund Modes	Requirements
Internal Credit	Registered email address with Yayvo
Easy Paisa (OTC)	Customer's CNIC Mobile Number 5 Digit Pin code
Cheque	Customer's individual account title Branch code Account number Bank name Branch name
Credit/Debit Card	Active Credit/Debit Card

Warranty Policy

Warranty claims differ based on the respective product supplier and Yayvo.com does not offer any warranty claims directly.

As far as the products are concerned, not all products come with a warranty; if the products are available with a warranty then it will be clearly mentioned in the product description.

Warranty claims are met directly through the vendor at their respective service centers.

iDroid Phone - Warranty Claim Policy & Process:

A warranty can only be claimed if the product is mechanically or electronically damaged.
A warranty can only be claimed within the warranty period.

How to claim warranty?

Give us a call at the Yayvo Call Center 11-11-92986 to claim IDROID Phone warranty
Please share the fault details with the Service Ambassador
A ticket number will be shared with you by the Service Ambassador
Pick-up will be arranged from your updated address or our Service Ambassador will guide you to your nearest TCS Express Center where you can drop off the faulty product
As soon as the item is received /picked up, it is sent to iDriod Service Center to process your warranty claim
Once repaired, your iDroid Phone will be delivered at your provided address with repairing cost

Give a call at (021) 111-192-986 and share fault details
Our service ambassador will arrange a pickup of faulty product OR you can also drop it at your nearest TCS Express Centers
Product will be sent to iDriod Service Center for Warranty Claim. Once repaired, it will be deliverd to your doorstep

Discount Policy

Only one item is allowed per discounted product. If any orders containing similar e-mail addresses, billing/shipping address/contact number having more than 1 quantity of the discounted product(s), YAYVO.COM reserves the right to cancel all such order(s) at any point of time whatsoever without any prior communication with the customer.

If the discounted product runs out of stock, reimbursement will be made for the paid amount only.

What if YAYVO is unable to deliver the order?

If the product is out of stock or not delivered within the committed timeline, then voucher/internal credit will be issued based on product price.